How to get the mobile phone number by default in Teams?

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Occasional Contributor

When clicking on a user on Teams, the phone number we have by default is the office number. (see below)

 

Microsoft Teams.png

 

We also have a mobile phone number. 


Is there a way to make the mobile phone number to appear by default for all users, either through Teams or through Office 365, please?

Thanks.

 

12 Replies
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Have you tried to change the number in your Delve profile? On the right hand side you find the info "Contact me", there you can insert your mobile and after a relog in Teams the first number should be displayed.
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Hi Matthias,

 

Thank you for your feedback.

As I wrote, I would need more of a fix for all our users on Teams or on Office 365, not only individual.

If you have any ideas, welcome.

 

Thanks


PS: I tried to do an update on delve of my profile but no luck, it does not work.

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I'd like to know the answer to this too

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It's the same in the Exchange Admin Center / Recipients / Mailboxes / Contact Information. I entered all of my company's mobile numbers but can't see them anywhere...
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Hi guys,

 

This is currently a limitation of Teams (setting the mobile as the default number on the contact card) short of setting the mobile number in the office number which is impractical. There are multiple user voices open for it, and for multiple contact numbers on the contact card

 

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33642235-modularity-in-phone-n...

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35452873-can-you-please-displa...

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/31742491-contact-information

 

AFAIK, the only place where you can view multiple numbers side by side at present in the Teams Desktop is the A-Z under contacts in the calls menu by clicking the ellipses on the user (...). 

 

Best, Chris

 

 

 

Best, Chris

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Chris is right :( The contacts experience is very inconsistent across the app, and overall very poor. I hope this is resolved soon. Skype was also a bit average in the contact card area, so lets hope Teams will get a bit more love!!

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Thanks Andrew,

Let’s get on those user voices. I’ll bring it up in the Teams AMA next Wednesday!

Best, Chris
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Actually we would like to see both office and mobile number. Especially useful for people that travel (but are also in the office).

Shouldn't be so hard to visualize 2 numbers?

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@Andy Kw Contacts are pretty painful currently. This might give you some insight in to what is coming, not sure when but I hope soon!

 

https://ucgeek.co/2019/11/better-contacts-experience-coming-for-microsoft-365/