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SachinKulkarni1991's avatar
SachinKulkarni1991
Copper Contributor
Nov 22, 2021
Solved

how to fix "Recording failed to upload" issue on microsoft teams

As usual, I have recorded the teams meeting. After the meeting ended, the recording stopped.  But I am unable to open the recording. I am getting an error "Recording failed to upload".  Kindly let m...
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  • WendyE's avatar
    WendyE
    Nov 23, 2021

    ChristianJBergstrom 

     

    I have a fix!

    1. in the Office 365 admin centre open the help dialog box
    2. type Diag: Missing Recording in the search bar & return
    3. enter URL & date of meeting in the supplied fields
    4. you'll be given a URL to type into your browser 
    5. the meeting downloads
    6. share to your very happy user via OneDrive
    7. feel very happy indeed!!
WendyE's avatar
WendyE
Brass Contributor
Nov 23, 2021

ChristianJBergstrom 

 

I have a fix!

  1. in the Office 365 admin centre open the help dialog box
  2. type Diag: Missing Recording in the search bar & return
  3. enter URL & date of meeting in the supplied fields
  4. you'll be given a URL to type into your browser 
  5. the meeting downloads
  6. share to your very happy user via OneDrive
  7. feel very happy indeed!!
martinmacrae's avatar
martinmacrae
Copper Contributor
Nov 23, 2021

Hi WendyE 

 

I've just tried the steps you suggested but after step 2 I get this:

 

I then entered my email in the field shown (I'm both an admin and the user who has a failed recording) and after a minute it just told me that "The user's policy allows cloud recording, and their storage location is OneDrive."

 

Where did you get the option to enter URL and date of meeting?

 

I successfully recorded a meeting on Friday so I'm confident I should be able to, I just don't know what went wrong with yesterday's meeting.

 

Thanks

Martin

  • WendyE's avatar
    WendyE
    Brass Contributor
    Nov 23, 2021
    apologies, It should say Diag: Missing Recording in the search bar - I'll update my post.
    • martinmacrae's avatar
      martinmacrae
      Copper Contributor
      Nov 23, 2021
      Thanks, I got the form you described now. Unfortunately it can't find a recording for that meeting so I'll need to raise a support ticket.

      Just to check, the meeting URL is just the URL behind the 'Join the meeting' link in the calendar invite?
      • WendyE's avatar
        WendyE
        Brass Contributor
        Nov 23, 2021
        Hi Martin, This happened just now with another user that reported the issue with me & I've aslo raised a support ticket.
        I think you're correct with the URL, but I asked the users to right click on the meeting in their Teams calendar & there is an option to copy link.

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