Nov 14 2021 06:58 PM
I have a question about "Teams".
I'm using Teams with a touch panel product called "Logitech Tap", but the following message appears on the screen before login.
" The room display is not connected. Please reconnect for more convenience."
In addition, the following message will appear on the screen after login.
" Either or both monitors are not connected. "
What should I do to prevent the message from appearing?
Nov 15 2021 06:11 AM
Solution
The room display is the screen you have at the front of the room. Is it being powered off or maybe it's not capable of being powered on and off from the Logitech device?
Teams Room devices (like the Logitech) will stop sending a signal to the front of room display and expect it to power down, then expect it to power up when a signal is sent again. This works for most business grade displays, but isn't the case on many consumer grade TVs.
Some TVs will support a difference mechanism called HDMI CEC, where a signal is sent to tell the screen to power up or down. Teams Rooms won't send this natively, but they do support Crestron and Extron device that send CEC when the signal isn't there. See Microsoft Teams Rooms maintenance and operations - Microsoft Teams | Microsoft Docs
Sounds like whatever type of front of room display you have isn't responding to wake up when the Teams Room is requesting it, hence the error.
Nov 17 2021 08:57 PM
Nov 19 2021 08:03 AM
Nov 24 2021 11:20 PM
Thank you for the other day.
I made it possible to receive HDMI CEC in the TV settings, but the error message was still displayed.
Is there any other solution?
Nov 25 2021 02:55 AM
@reboot311 As I said before, Teams Rooms will not send HDMI CEC naively, they expect a business grade display that powers on/off when a signal is sent or removed. To use CEC you will need one of the adapters I mentioned before.
Nov 30 2021 06:47 PM
Nov 15 2021 06:11 AM
Solution
The room display is the screen you have at the front of the room. Is it being powered off or maybe it's not capable of being powered on and off from the Logitech device?
Teams Room devices (like the Logitech) will stop sending a signal to the front of room display and expect it to power down, then expect it to power up when a signal is sent again. This works for most business grade displays, but isn't the case on many consumer grade TVs.
Some TVs will support a difference mechanism called HDMI CEC, where a signal is sent to tell the screen to power up or down. Teams Rooms won't send this natively, but they do support Crestron and Extron device that send CEC when the signal isn't there. See Microsoft Teams Rooms maintenance and operations - Microsoft Teams | Microsoft Docs
Sounds like whatever type of front of room display you have isn't responding to wake up when the Teams Room is requesting it, hence the error.