How to build a callcenter with Microsoft Teams native

[New Blog Post]
In today's post I describe step by step how we can build a #callcenter solution natively with #MSTeams.

#M365 #PSTN #MVPbuzz #Voice

https://www.msb365.blog/?p=5405

1 Reply

Reporting? What even semi-serious Call/Contact Centre can operate without reporting?

And now I'm hearing about the bizzare handling of the 'calls in queue' exception... https://techcommunity.microsoft.com/t5/microsoft-teams/not-all-team-members-are-members-of-the-call-...