SOLVED

How to Assign Multiple Service Numbers to A Single Resource Account in Teams

New Contributor

I know this is something you can do but I am just blanking on how to do it. I have an auto attendant and I want it to have two numbers (obviously these are fake examples for privacy) 555-555-5555 and 444-444-4444. I have assigned the 555 number to the resource account in the GUI but I don't see where to assign the 444 number concurrently. Do I use the number page or do I use Powershell?

1 Reply
best response confirmed by Vasil Michev (MVP)
Solution

@RCFullDevCEO I found the answer on Reddit, this was the thread BTW. https://www.reddit.com/r/MicrosoftTeams/comments/kjaay4/assign_multiple_s_to_call_queue/

You create multiple resource accounts with multiple virtual user licenses. Each number gets its own resource account. You assign them all to the same voice app, be it an AA or CQ.