Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Hold music stops working

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Occasional Visitor

Why does our hold music keep dropping out. This has happened a few times. Also, our calls are not queuing before going through to the overflow group, it use to. 

1 Reply

@Tessa1830  

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

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