Why does our hold music keep dropping out. This has happened a few times. Also, our calls are not queuing before going through to the overflow group, it use to.
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:
Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
