Hold music stops working

Occasional Visitor

Why does our hold music keep dropping out. This has happened a few times. Also, our calls are not queuing before going through to the overflow group, it use to. 

1 Reply

@Tessa1830  

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized agents are available to give support until the issue is reso....