Mar 16 2021 07:50 AM
Short question,
One of the users in our company has all incoming video disabled once more than 1 participant has video turned on. There is no issue when it's a one-one-one call, but as soon as a seconds video comes in, all incoming video is disabled, yet it shows fine for the other participants.
She is using the Teams desktop client.
We have gone through the settings, and 'Turn off incoming video' is definitely not turned on.
could not find anything like this, so thought i'd post it here.
Hope anyone can help!
Regards,
Mar 16 2021 12:30 PM
SolutionMar 16 2021 03:11 PM
@p-vos111 sounds like a network issue of some kind. 1:1 calls route directly over the lan if they can, as soon as a third person is added the call then moves to the cloud so the traffic is them coming from the internet.
Mar 16 2021 03:58 PM
Mar 17 2021 12:50 AM
Mar 17 2021 12:51 AM
Mar 17 2021 06:29 AM
Mar 18 2021 12:56 AM
@ChristianBergstrom @AkiGr @Steven Collier ,
Reinstalling the Teams client (Not neccesary to delete the cache files) did the trick! Hope this also works for you @AkiGr .
Thanks for the help @ChristianBergstrom !
Regards,
Mar 16 2021 12:30 PM
Solution