Feb 15 2023 05:48 PM
Feb 15 2023 05:48 PM
I've read the doco on the android teams devices being logged out, but I don't think that is the issue here.
One of the panels was logged out and when I go and try and log in again via the microsoft.com/devicelogin I get the following message after entering the login details - "Signing out... You're already signed in with another account. Sign out and try again."
I can see in azure saying it was a successful login, and no failures.
I've tried rebooting and just then a factory reset but I get the same message. I've also tried logging in via the teams admin portal, the device login page and via the device it self by entering in the username and password directly. All give the same error message.
There's no logout button, when the device starts it goes to the "You'll need to sign in to use this app" screen.
Feb 20 2023 06:09 AMSolution
@Acasey80 Exact same issues with our devices. The only thing that changed recently was the type of license as the Teams licensing was changing.
Did you find a solution in the end?
Feb 20 2023 04:32 PM
@ChrisCurtisIT Oh that's a very interesting question. We have two rooms side by side, a main room and a smaller one that can be combined. The main room has a Microsoft Teams Room Standard license, and the one that is having issues has a Microsoft Teams Rooms Basic.
I wonder if they have issues with the basic license.
I'm not getting much help from Yealink, my next step was opening a call with MS to see if they can look into it.
Feb 20 2023 09:45 PM
Feb 21 2023 12:35 AM
@Acasey80 Yeah i'm beginning to think that the other license may be end of life so running into some issues. I did manage to get one device working after a few hours f trial and error but the others do not want to follow suit!
I have a feeling it may be an InTune license that may be required too.
Feb 21 2023 10:07 PM
Feb 23 2023 10:13 AM
Feb 24 2023 11:42 AM
Feb 27 2023 08:55 AM
Feb 27 2023 01:05 PM
Even though we have NO Intune configuration for Android devices, so in theory they should not even be attempting to find the company portal....your solution was successful for us, with our 3 Crestron TSS-1070 panels. THANK YOU!
Mar 21 2023 08:48 AM
Jun 20 2023 03:03 AM
Hi all, as of 1 June, do your Room Pannel are working with Teams Room Basic? Mines are not. I have had Android Administrator turned ON for many years, i have Intune, I give Intune licenses to the Room Pannel user ... nothing works. Any other ideas?
Jun 20 2023 03:11 AM
@Petrix I'm pretty sure the Basic licenses are now defunct. You may want to look at Teams Room Standard or Pro licenses instead. We used a Teams Shared Devices License on some of ours to cut the costs.
Jun 20 2023 03:30 AM
Jun 27 2023 11:37 AM
@ChrisCurtisIT .. Hello Chris, so this is the exact issue we are having at the moment. We have a Polycom teams conference system that is getting that exact error. We also just had a Polycom CCX500 teams phone do the same thing. We also did not have that Android device Administrator check box mark checked. My question is: we have lots of these sorts of devices running successfully without this issue, do you know if we turn this option On if it will mess up any of these other devices?? thx
Jun 28 2023 12:37 AM
@pjamies Hi! We had 1 device that was working with 4 others not (we also have 100+ Teams Phones), when i checked this box, they all started working with no complications or issues anywhere else. So As far as I am aware and from my experience we have had no issues.
Jun 28 2023 01:08 AM
Jun 28 2023 01:13 AM
Jun 29 2023 04:33 AM - edited Jun 29 2023 04:35 AM
Worked like a charm for us, several Yealink A20+CTP18 & A30+CTP18 with the same problem after doing firmware upgrades & Teams App updates.
The problem was not Yealink related, it is the Teams App version combined with the Intune Android settings @ChrisCurtisIT mentioned:
Next in InTune, go into your Devices and then into Android Enrollment. Scroll to the bottom and in the section that says "Android Device Administrator" click the "Personal and Corporate Owned Devices" and tick the box in here to "Use Device Administrator to manage Devices". Sign into your device again and you should be golden!
Thanks to ChrisCurtisIT