SOLVED

hand icon not visible in Teams app for Mac

Copper Contributor

When I use Teams on a web browser, I can see the hand icon on my picture when I raise my hand. This reminds me to click on the hand icon button again so I can lower my hand. However, when I use the Teams app on my MacBook Pro, I can't see the hand icon on my picture. Therefore, I can't tell if the moderator can see if my hand is raised, and I end up leaving it up so the moderator has to take it down themselves, or interrupt the meeting to ask me if I had more to add. I thought the app was supposed to provide a better user experience than the web browser version. If I were able to see the hand icon when I raise my hand, I may stick with the app version.

2 Replies
best response confirmed by KazuT10 (Copper Contributor)
Solution

@KazuT10 Picture below of my client on OSX, maybe you've somehow blocked updates to the client, go to the ... at the top right and Check for Updates.

 

Screenshot 2023-04-16 at 10.59.01.png

I was on version 1.5.00.4683. When I tried to update using the steps you suggested, it stayed on version 1.5.00.4683. I downloaded the latest version from the web site and re-installed, that got me up to version 1.6.00.7354.
1 best response

Accepted Solutions
best response confirmed by KazuT10 (Copper Contributor)
Solution

@KazuT10 Picture below of my client on OSX, maybe you've somehow blocked updates to the client, go to the ... at the top right and Check for Updates.

 

Screenshot 2023-04-16 at 10.59.01.png

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