01-05-2019 03:39 AM
01-05-2019 03:39 AM
I am testing Teams guest feature. I successfully added an external user, who is my own account in another tenant. Guest shows as: Azure AD type Guest, Invitation accepted Yes, Source External Azure AD. The guest account was able to login to the remote tenant and then see the standard switch menu to switch to guest access in my target tenant. Everything OK.
A few days later, when the guest account logs in, the switch menu does not show. True for desktop, several browsers, and iOS app.
From my tenant that host the Teams site and has the remote user as a guest, I sent a chat message to the guest. Opening the link in the email received by the guest triggered the switch menu to appear in the guest instance window of Teams. So everything still works fine, except that the switch menu does not appear without the trigger of the link from the chat notification email.
I filed a support ticket. So far, the best offer is to send an email to the teams support group, which I did. But I thought it might be worth checking here.
Two possible issues (just guessing):
1. In my tenant, the target site for the Teams site, I changed the Azure AD name for the guest, because the name of the guest is my name, and so both me and guest had the same name. After changing the guest name in my Azure AD, that change propagated after about one day, and everything still worked OK, with the guest name now showing the change. I don't think that should be a problem, but it is a change in the Azure AD guest entry on my site.
2. The email for the remote tenant that hosts the guest is added as firstname.lastname@example.org. In the remote Azure directory, the primary email address for the user is email@example.com, with an alias to firstname.lastname@example.org. The second canonical address is the one that is used publicly and that shows in the site's address book, but underneath, the ad.xxx.edu address is the primary address. Given that everything worked fine for a few days with email@example.com as the guest user name, I don't see why this would be a problem, but it is a difference that might trigger a bug somewhere.
01-05-2019 08:13 AM
01-05-2019 09:11 AM
Does the guests azuread profile show the other organisation?
01-05-2019 09:14 AM
Hi Chris--Thanks, that's a good idea and might work. In this case, I think I will wait a few days first. This is a test to determine if I will use Teams for about 25 guests. I would like to know if that would run into problems, so it would be helpful to know what is wrong and if anything can be done to limit recurrence. Steve
01-05-2019 09:22 AM
01-05-2019 09:29 AM
01-05-2019 09:45 AM
01-05-2019 09:49 AM
>Has the guest user fully logged out of Teams, close all apps, log back in?
>Does the ability to switch return?
> Can the guest user switch in the mobile or web app?
> Is the desktop client fully up to date?
01-05-2019 09:52 AM
01-05-2019 09:57 AM
01-05-2019 07:25 PM
Chris & Adam: Yes, the Azure AD username (email) address and display name in my tenant AAD database matches the email and display name shown in my Teams site.
I forgot to mention that the issue I am seeing is similar to a bug that was reported about a year ago and supposedly fixed by MS. However, in my case, the bug arises in the opposite direction. In the prior report, the user lost the switch menu when in the guest site, but could see the menu when in his home tenant. I have the opposite pattern: no switch menu in the home tenant, but it appears when in the guest tenant.
01-06-2019 01:31 AM