Jan 20 2022 07:23 AM - last edited on Nov 11 2023 10:46 AM by
Dear community I have an interesting question/case I would like to ask you for some adivce.
A client I has two profiles with the same email, one is a MS365 Work account and the other is a Microsoft ID. Don't ask why.
She got an invitation as a guest from an external entity and by mistake choose the Personal (Microsoft ID) instead of the Work/School account.
What I'm trying to figure out is how to remove this so that a new invite from the same entity can be issued and is treated as completely new invitation. We have removed the guest user on the organisation side in Admin Centre and from Teams and issued a new invite with the same result, the system only gives me the Personal Account option. It seems the information is cached or stored somewhere. I can't leave the organisation via https://myaccount.microsoft.com/ because she didn't use the Work/School account and the other suggestion if you're using a personal account, go to https://myapps.microsoft.com doesn't work, I'm getting a this is only for work account message when going down that path.
Any suggestions?
Jan 20 2022 07:38 AM
SolutionJan 20 2022 08:11 AM
Jan 20 2022 09:01 AM
Feb 02 2022 09:30 AM
Jan 20 2022 07:38 AM
Solution