Aug 21 2020 05:26 AM
Hello,
Issue:
I've added a guest user into a Team on our tenancy, but they don't get the option to switch to our tenancy.
I've been unable to replicate this on other accounts.
Opening Teams on the web doesn't give the option to change, but if we use the link to the team it lets him in on the webapp (Desktop client still doesn't work).
Strangely, however, if we change tenancy from ours to his, the option disappears, and we have to close the webpage and open up the link again.
Steps I've tried:
He originally had a different UPN - his IT team changed his UPN once I noticed it was incorrect (company specific SSO rules). It didn't work with the old UPN.
So removed him from AAD (and perm deleted) reinvited his new email address, still doesn't work.
Cleared his Teams cache, updates his Teams, uninstalled Teams, installed Teams.
Put his old UPN as the main contact with his new UPN as an alternative address in AAD - didn't work, even the link straight to the Team stopped working. This is when he's accepted the invitation as well.
Any help would be great!
Thanks!
Aug 21 2020 05:55 AM
@TWhit1615 Considering the steps you've already tried I think you should open up a ticket with the official Microsoft support. From my experience the removal and complete deletion (from the AAD bin) usually fix these kind of "guest issues". The only thing I would suggest (as you didn't mention it) is to see what happens using an InPrivate/incognito browser window, but I doubt that's the solution.
Aug 21 2020 03:06 PM
SolutionAug 21 2020 03:06 PM
Solution