SOLVED
Home

Guess access: stuck at switching tenant

%3CLINGO-SUB%20id%3D%22lingo-sub-106680%22%20slang%3D%22en-US%22%3EGuess%20access%3A%20stuck%20at%20switching%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106680%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F20163i2544EFB7900E6757%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22MS_TEAMS_external_guest04.png%22%20title%3D%22MS_TEAMS_external_guest04.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EAlways%20got%20this%20error%20when%20switching%20to%20our%20supplier's%20tentant%20as%20Guest%20or%20our%20supplier%20PM%20switch%20to%20HP%20tenant...%20does%20that%20mean%3A%20neither%20side%20of%20IT%2FOffice365%20Admins%20has%20not%20enabled%20Guess%20access%20feature%3F%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F20162i3E033DA3A8660CDA%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22MS_TEAMS_external_guest03.png%22%20title%3D%22MS_TEAMS_external_guest03.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EAnd%20when%20stuck%20at%3A%20%22You're%20missing%20out!...%22%20there's%20no%20easy%20way%20to%20switch%20back%20my%20own%20tenant%2C%20but%20sign%20out%20and%20sign%20in%20again.%26nbsp%3BNot%20good%20user%20experience...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAppreciate%20it%20if%20any%20comments.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-106680%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-205172%22%20slang%3D%22en-US%22%3ERe%3A%20Guess%20access%3A%20stuck%20at%20switching%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-205172%22%20slang%3D%22en-US%22%3E%3CP%3ESwitching%20tenant%20looks%20good%20on%20the%20web%20and%20mobile%20Microsoft%20teams%20app.%20But%20how%20about%20switching%20tenants%20on%20Microsoft%20planner%20web%20and%20mobile%20app.%20Fortunately%2C%20I%20am%20manually%20able%20to%20switch%20tenant%20on%20the%20Microsoft%20planner%20web%20app%20by%20changing%20the%20tenant%20part%20of%20browser%26nbsp%3BURL.%20But%20it%20is%20simply%20not%20possible%20in%20the%20mobile%20app.%20Do%20you%20have%20any%20solution%2Fsuggestion%20or%26nbsp%3Bare%20you%20guys%26nbsp%3Bplanning%20to%20release%20fixes%20in%20future%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107305%22%20slang%3D%22en-US%22%3ERe%3A%20Guess%20access%3A%20stuck%20at%20switching%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107305%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64%22%20target%3D%22_blank%22%3E%40Tony%20Redmond%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3EIt%20could%20be%20that%20the%20target%20tenant%20has%20disabled%20Teams%20completely.%20Ask%20an%20admin%20to%20check%20the%20settings%20for%20Teams%20and%20check%20what%20is%20enabled.%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EYep%2C%20Thank%20you%2C%20Tony!%3C%2FP%3E%3CP%3EIt's%20up%20to%20HP%20IT%20or%20Office365%20Admin%20now.%20I%20personally%20created%20a%26nbsp%3Bcompany%2C%20took%20the%20free%20trial%20on%20Office365%20Business%20Premium%20and%20the%20guest%20in%20Teams%20works%20well.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F20246i3EE35A66898F5855%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22chrome_2017-09-15_22-37-11.png%22%20title%3D%22chrome_2017-09-15_22-37-11.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-106818%22%20slang%3D%22en-US%22%3ERe%3A%20Guess%20access%3A%20stuck%20at%20switching%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106818%22%20slang%3D%22en-US%22%3EI%20was%20having%20that%20kind%20of%20experience%20when%20Microsoft%20announced%20the%20rollout%20of%20Guest%20support....also%20in%20my%20experience%2C%20guest%20access%20didn't%20work%20very%20well%20in%20the%20Team%20web%20client%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-106812%22%20slang%3D%22en-US%22%3ERe%3A%20Guess%20access%3A%20stuck%20at%20switching%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106812%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20could%20be%20that%20the%20target%20tenant%20has%20disabled%20Teams%20completely.%20Ask%20an%20admin%20to%20check%20the%20settings%20for%20Teams%20and%20check%20what%20is%20enabled.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

MS_TEAMS_external_guest04.png

Always got this error when switching to our supplier's tentant as Guest or our supplier PM switch to HP tenant... does that mean: neither side of IT/Office365 Admins has not enabled Guess access feature?

MS_TEAMS_external_guest03.png

And when stuck at: "You're missing out!..." there's no easy way to switch back my own tenant, but sign out and sign in again. Not good user experience...

 

Appreciate it if any comments.

4 Replies
Highlighted
Solution

It could be that the target tenant has disabled Teams completely. Ask an admin to check the settings for Teams and check what is enabled.

Highlighted
I was having that kind of experience when Microsoft announced the rollout of Guest support....also in my experience, guest access didn't work very well in the Team web client
Highlighted

@Tony Redmond wrote:

It could be that the target tenant has disabled Teams completely. Ask an admin to check the settings for Teams and check what is enabled.


Yep, Thank you, Tony!

It's up to HP IT or Office365 Admin now. I personally created a company, took the free trial on Office365 Business Premium and the guest in Teams works well.

chrome_2017-09-15_22-37-11.png

Highlighted

Switching tenant looks good on the web and mobile Microsoft teams app. But how about switching tenants on Microsoft planner web and mobile app. Fortunately, I am manually able to switch tenant on the Microsoft planner web app by changing the tenant part of browser URL. But it is simply not possible in the mobile app. Do you have any solution/suggestion or are you guys planning to release fixes in future?