Greetings message in call queue when users are offline

[JFM_12]

Hello

How ist the behaviour for a customer when

1. All users in Call Queue are offline (means computer shut down)

-> does he get greeting message

2. All users are busy 

-> does he get greeting message

We get feedback that users on case 1 do not get greeting message but do get greeting message on case 2

Is that right?

JFM_12

[#2]

Hi,

It depends on the configuration. In both the scenario if the Call Queue is configured with the Greeting message Microsoft Teams will play the message for end customers/users. "

If the call is configured to land on the Auto Attendant and then route towards call queue in that scenario as well the end customers/users should hear the greeting message accordingly if that is configured.

With Regards,
Satish Upadhyaya

[#3]

Hello RealTime_M365
The Greetingmessages are configured to play a message.
But is there a difference in the behaviour of the greeting messages between
1. All users in Call Queue are offline (means computer shut down)
-> does he get greeting message
2. All users are busy
-> does he get greeting message
Thank you
Juan