SOLVED

Giphy disappeared from a user conversations

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New Contributor

Hello,

 

One of our user suddendly lost the GIF option in Teams chat.
I checked and the policy submitted to her profile is the same as everyone else and allows Giphy :

Jules_Ktoi_0-1625148917553.png

It's not related to her app because she has the same issue on the browser version.
In addition I tried to connect her profile on my computer , same problem (and I do have Gifs with my own account).

So it's definitly related to her profile but I have no clue.

She is also in the same teams as other colleagues who experienced no issue.

I tried few verifications with powershell module MicrosoftTeams but I don't have much experience with it and did not notice anything strange.

Thanks for your help :o

2 Replies
best response confirmed by Jules_Ktoi (New Contributor)
Solution
Hi @Jules_Ktoi,

In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's

Let me know how it goes

Best, Chris
Hi @Christoper Hoard ,

You're indeed the MVP because it was the exact reason of our troubles
I turned it on and Gifs were back immediatly.

Thanks a lot for your help , I'm a bit sheepish to realize it was so simple.

have a very nice day !