May 29 2020 05:18 AM
Have a free Teams-account (until we get 365 in the office)
Have been working for quite a while without any problems.
This morning I was logged out and tried logging in.
Logged in and get this message:
"More information required
Your organisation needs more information to protect your account"
I click "next" and it just gets stuck there (dots on top of the window moves)
Works fine for other users in the office.
Same result on Windows 10, Android App, Web (Chrome and Egde, also incognito). Also tried on another computer (Desktop+web), same problem.
Any ideas?
/Jocce
May 29 2020 02:51 PM
@DeanPearcey if you have recently changed your password this will happen to try to exit MS Teams from trying icon and log in again so it asks for the new password also there is a user voice for this issue that happens to many other users;
here is another workaround besides the one I mentioned above
https://microsoftteams.uservoice.com/users/970360789-sean-herm
May 30 2020 03:42 AM
I am getting the same problem but on Windows 10 app. It works fine on browser. The solutions did not work for me. And I did not change my password recently. After entering the email id and password on prompt, it is asking for "More Information Required, your organisation requires more information to keep your account secured." It is happening since yesterday.
Thank You.
Jun 01 2020 01:19 AM
@JoacimHansson1
I have the same issue since this weekend.
I have tried many ways but I still cannot get it work.
Here are what I have tried.
- Logout system tray.
- Remove and install MS Team.
- Reset password
Jun 01 2020 04:42 AM
I have exactly the same problem ...............any help welcome have tried everything including uninstall and reinstall
Jun 01 2020 04:51 AM
I still can't log in. I think this issue is very serious and requires production hotfix.
Jun 01 2020 11:18 PM
I think they have fixed it. I can log in now.
Thanks.
Jul 06 2020 04:57 AM