12-20-2018 12:41 AM
12-20-2018 12:41 AM
I m new to Teams and looking to deploy it in our organisation. We have 10 in our office on DomainA/TenantA and 10 in another office on DomainB/TenantB (for regulatory reasons). We would like to set up a common team to chat, and have a few questions:
Apologies for lumping a few into one, but very much appreciate anyone who can help.
12-24-2018 02:32 AM
Thanks, Merry Christmas!
I found this setting (see screenshot) which might be impacting the ability to add guests, but the option to toggle it is disabled. Any ideas?
12-24-2018 02:44 AM
12-24-2018 07:13 AM
12-30-2018 11:03 PM
It seems that Teams requires you to have the person as a contact (i.e. have initiated a chat) before you can add them to a team. I have tried to initiate a chat with a test user in our other office, and I get the error: "This user is unavailable or offline. We've sent an email instead." Screenshot attached.
They have teams installed and external access enabled. What would you suggest?
12-30-2018 11:08 PM
12-30-2018 11:10 PM
12-30-2018 11:24 PM
Thanks Matt. The user was signed in to Teams at the time. I was in our other office last week and was sitting next to them. But I will also ask the other admin to check that they have set the mode to "Teams only".
When I went to that setting in "Teams upgrade" in our Teams admin panel, it says this has been set by Microsoft. How do I know if it has been set correctly?
I've also enabled "Users can communicate with external Skype users" just now as well, in the hope this will help.
Appreciate the ongoing help.
01-01-2019 10:57 PM
Just to add, I see from the Teams dashboard the following:
Your Teams upgrade is complete
All the Skype for Business users in your organization have been successfully upgraded to Teams, as of Nov 30, 2018. Check out our tools and training resources to help your users get started with Teams.
So I think this is why I can't set the mode.
01-02-2019 05:30 AM
01-02-2019 10:39 AM
Perhaps it would be useful here to explain the difference between guests and federation.
Federation allows your users to start a text, voice or video call with people in a different organisation. It relies on those setting for you to trust the other organisation or more typically people leave it open to allow messaging to any organisation. At the moment it would only allow a 1:1 chat with simple text, not the full Team functionality. I don't think this is what you are really asking for.
Guests is where you invite someone from another organisation to access one or multiple Teams in your tenant. They can use nearly the full functionality of Teams, when they switch to your tenant, all the data stays in your environment. They can switch back to their own tenant in a few seconds for other conversations, I'm pretty sure this is what you want.
01-02-2019 07:27 PM
Thanks Steven, appreciate the explanation.
So I have been able to establish chat with a test user in the other office (and also other Skype users) which I now understand to be federation.
However, I have been unable to add this person to our team as a Guest user.
Method 1: Tried adding a member to the team by typing their email, get the error "We didn't find any matches. Talk to your IT admin about expanding the scope of your search".
Method 2: Sent the user the link to join our Team. Screenshots of the steps he took, which didn't work in the end. I have guest access enabled. Anything else I should be doing?
01-03-2019 12:29 AMSolution
There several settings that need to be right to allow guest access in Teams, see ...
01-03-2019 05:28 AM
01-03-2019 06:50 PM
01-03-2019 08:48 PM
01-03-2019 10:40 PM
01-03-2019 10:55 PM
01-04-2019 12:14 AM
I don;t believe there is anything much made public about v2 federation, other than it supporting things like pictures in chat between organisations. Microsoft are all ears at he moment for what people want more for guest accounts so I would suggest you make sire you vote or add your requirements to uservoice.
In your scenario I think guest account would be the way to go.
01-04-2019 05:20 AM