SOLVED

Getting message "You're not on Teams yet..." when I try to sign in with the web and windows app

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Occasional Visitor

I signed into Teams with my personal email address and get the message "You're not on Teams yet, but you can set it up for your organization."  However I am already signed up, I tried this with both the web and windows Teams app and get the same message.  I need to use the Teams free windows app, how can I get past this?

 

Edit: I also tried going to the main product page for Microsoft Teams, clicked the "Sign up for free" link and provided my personal email address (linked to a Microsoft account) at the login page, then before I could enter my password I got the error message "You can't sign in here with a personal account. Use your work or school account instead".  But Teams free can only work with a personal account???  :facepalm:

1 Reply
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hello @AK3800 A search of the community has yielded other posts with a similar theme.  This one should answer the question:  https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46...