Forward CLI when diverting to external number (Direct Routing)

Copper Contributor

The setup is direct routing to MS Teams.

We have an option on an auto attendant which forwrds calls to an external number. This works fine but the number that appears as CLI is the companies number. As in the direct routing number.


Is it possible to show the original callers CLI when forwarding to an external number?

1 Reply

Do we have a customized CallerID manipulation configured into the Teams Tenant? Can you check if that is getting applied to the Auto Attendant as well?

With Regards,
Satish Upadhyaya