Forward calls from Call Queues to external number defined in Microsoft Teams

Copper Contributor

What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. 


We have call queues to reach our support teams. Microsoft Teams rings on assigned group members if the external number is called. However, calls are not forwarded to a mobile or a landline phone number configured by the user in the Microsoft Teams App.  


The call forwarding to a mobile or a landline phone number works, when the user is called on her/his personal assigned phone number in the Microsoft Teams Admin Centre. 



20 Replies

@justanotherday  In your call queue you can forward it to a external number is no one answers the call queue.  Now this also assumes if no one answers you only want it to be forwarded to one persons external number.