Jan 11 2022 03:21 AM - edited Jan 11 2022 04:01 AM
Hi everyone,
Two of our users are having trouble with teams on their computer. The problem is that whenever they make a call in the first time in teams they receive sound, but they can't hear them on the other end, but once they hanged off the call and reinitiate the call again the issue will not recur, any help on this?
Nov 04 2022 12:41 PM
Hi @ayenco
I am trying to help an organization who has run into this exact same issue. Did you ever figure out a way to resolve it?
Nov 05 2022 04:36 AM
@ayenco It'll be either devices or network configuration.
If you do a test using a Teams certified USB headset you can rule out devices pretty quickly, it seems unlikely but worth ruling out.
If that then leaves network, why might these devices be different to others ? Something, perhaps a firewall/NAT is likely not allowing traffic on one direction. If you dig around in the call history views you would see evidence that some data isn't flowing. Can they be connected to a different network, disable any local firewall clients etc. to verify. I've seen it before where load balancing through proxies creates asynchronous routes for data etc.
Jul 04 2023 01:53 PM
@ayenco Did you find a solution to the problem?
Jul 04 2023 01:54 PM