04-17-2019 07:42 AM
04-17-2019 07:42 AM
I have a customer who is having Excel files lock up when they are sharing them during a Teams meeting. They have to shutdown Excel and reopen the files to continue their meetings.
04-17-2019 08:30 PM - edited 04-17-2019 08:32 PM
Nope, my only suggestion try enabling "Disable Hardware acceleration" option in Excel > Options > Advanced > Display. Not a fix, but could be a work around since Teams leverages Hardware acceleration as well could be conflicting. Not sure GoTo meeting does and probably mostly just CPU driven.
Another item, try updating video drivers first for the same reasons, might be something their with graphics acceleration and the driver and Teams etc. Then go with disabling.
06-05-2020 01:12 PM
Yes we tried it too. It's still an issue. Always when trying to share excel and move around in excel. Multiple users experiencing this. I've had to use and althernative meeting software as a work around. I can't wait for a fix. @jrNTexas
06-10-2020 10:51 AM
Yes. Seeing the same. Specifically when sharing the Excel window. If we change font color and/or change cell color (fill) the presenters excel instance is unresponsive for 30-60 seconds. If sharing the entire desktop everything is fine.
06-11-2020 03:45 PM
I confirm that our entire organization has this problem. Extremely annoying! And why on Earth would an app even know or care that Teams is sharing it?!
Microsoft, this is a business product. We cannot accept productivity hits because of this!
06-11-2020 06:09 PM
06-17-2020 03:55 AM
@Ra4rx That mostly used to work for us until recently. Basically excel is not usable in Teams meeting either shared as an application or as part of the screen since a few days. We have to consider another platform for online meetings possibly, especially if Microsoft stays silent about it.
07-02-2020 09:58 AM
I have the exact same issue. Excel freezes during screen-sharing session, and I always share Screen instead of Excel app/file. I've had to quit and re-open Excel spreadsheets too many times during screen-sharing sessions.
07-27-2020 05:20 AM
@Dean Gross YES this is driving me mad. I've disabled hardware acceleration on Teams as advised but still this happens whenever I'm on a screen sharing call, presenting OR VIEWING. I can't quite figure out what triggers it to happen, but it's usually when I copy a cell and I tend to have 2+ sheets open and it just stops working properly.
It will start taking about 30 seconds to even move from cell to cell, and I have to shut down excel entirely to get back to normal operation.
07-27-2020 08:26 PM
@Dean Gross This seems to be a commonly reported issue. I've also noticed it reported in the MS Teams bug reporting site. It also occurs with PowerPoint and RDS.
I've found two work arounds, one stop sharing the spreadsheet, minimise the maximise it and then reshare - this works for a little while before it freezes again.
Two, and this one works quite well, is to share the entire desktop that you have Excel open on.
I have raised a support request with MS Premier support, but don't expect much at this stage.
07-28-2020 06:49 PM
@James Ward so, let me get this straight. If someone shares, say, an Excel spreadsheet with you during a meeting, your Teams client locks up? If that's the case, that's a first. I've been trolling through numerous forums and the MS Teams Bug reporting site (https://microsoftteams.uservoice.com/forums/908686-bug-reports) and haven't come across that issue yet.
07-29-2020 04:49 AM
@wedwards not quite.
Someone will be sharing their desktop, and my Excel will lock up. I don't remember if this was after I had previously been sharing an Excel document in the same session, but I'll take note next time if it's the case.
This is in addition to my Excel locking up when I'm sharing my desktop (I never share just a programme).
08-03-2020 12:06 AM
whatever application i use sharing in Team gets frozen and unresponsive after the sharing.
I have tried to share the app or the desktop, the result is the same. It happens 9 times on 10.
For sure for Excel and MS Projects.
Thanks for support
08-06-2020 07:15 PMSolution
All, I've been working with MS Support regarding this issue. From the logs and trace files that I sent through to them, they have determined, basically, that there is a conflict between Excel and Teams. They'll now be working directly with the Office team to work on a resolution. My best guess at this stage is that this issue will now go to the Office and Teams developers to find and implement a solution.