SOLVED

File open preference 'Desktop app' is missing in the New Teams

Copper Contributor

Some employees (not everyone) don't have the option Desktop app in the settings menu > files and links. They only have Teams and Browser available. Does anybody know how to fix this?

2 Replies

Helo@Anne_Lohuis 

welcome to the Microsoft community, my name is Recep I'll be happy to help you today.

I understand that File open preference 'Desktop app' is missing in the New Teams

The most likely reason that these options are missing is because at least one of three prerequisites isn't met.

To fix this issue, make sure that the following prerequisite items are true:

 

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Appreciate your Kudos! Proud to contribute! :)

 

best response confirmed by Anne_Lohuis (Copper Contributor)
Solution

This was the solution
The users with the problem have windows10 with 32bits Office
The New Teams is 64bits
To solve the problem they have to have Office 64bits
Teams 32bits could be a solution too, but we can't find a Teams 32bits download

1 best response

Accepted Solutions
best response confirmed by Anne_Lohuis (Copper Contributor)
Solution

This was the solution
The users with the problem have windows10 with 32bits Office
The New Teams is 64bits
To solve the problem they have to have Office 64bits
Teams 32bits could be a solution too, but we can't find a Teams 32bits download

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