Jan 20 2022 02:41 PM
Would be nice to add a feature that selects a default option on an IVR autoattendant prompt after a set timeout.
Right now if a customer calls in it plays a message and the customer sometimes sits in limbo until they select an option. Would be nice to be able to send them automatically to a person or operator after a like a 10 sec wait.
Jan 22 2022 02:27 AM