Oct 22 2020 06:51 PM
We ran a teams meeting with a client yesterday delivering a meeting and the client couldn't see the chat function nor the whiteboard; the two users on our side (in network) were able to see both the chat and whiteboard. Having done some researching most of the solutions seem to be around permissions/settings which I've outlined below. Any other suggestions about what is stopping a guest from seeing the chat function and/or whiteboard function?
I've checked the guest/messaging access setting and chat is on.
The channel settings are set to anyone can post messages:
The client (outside network) also uses teams.
There are no domain restrictions.
They're set-up as members of a team, not just a calendar invite.
Oct 22 2020 10:30 PM
Oct 22 2020 10:45 PM
This is the structure (can't show you the real one as it has client details):
All the guests appear in both the parent and child (sorry if that's not quite the right description!)
Oct 22 2020 11:24 PM
Oct 23 2020 01:07 AM
@adam deltinger They're guests. Can you help me understand why they would need to switch tenants to access chat when the VC part works? Switching tenants to have access to chat is beyond the capability of our users attending these meetings - is there no other way to approach this?
Also, all functionality is available if we send the invite from outlook, but not if it's sent from the calendar function within teams.
Oct 23 2020 03:11 AM
Oct 25 2020 11:56 PM
Thanks @adam deltinger really appreciate your help.