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External contact have upgraded to "Teams Only" mode but still show up as a SfB contact

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Occasional Contributor

One of our customers have recently changed their Coexistence mode to "Teams Only" after using Teams for some while in Island mode. But in my Teams chat client the contacts still shows the Skype logo and I am only able to send text-to-text messages (no emojis, GIFs, files etc.). Me myself is also in Teams Only coexistence mode and both parties (internal and external) gets the messages in the Teams client, but with limited functionality. It's like the contact is stuck in SfB mode. 

 

Also when trying to start a video og presentation meeting, an automated message is sent from the starting party to the other to join a meeting first, as if there is no functionality to start a call. When using this link another "event" so to speak is created in "recent" tab and we all of a sudden have full functionality between each other. But the contact itself don't change and still shows the icon with a Skype logo. 

4 Replies
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@adam deltinger This user was upgraded yesterday. Both me and the external user have a chat window were the contact is without the Skype-symbol but it is disabled and showing "Due to org policy changes, some chat and calling features are no longer available. Continue your conversation here." Clicking the last sentence sends ut back to the old conversation with the Skype-logo. 

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Solution
It can take well over 2; hours for everything to settle in! Give it some more time
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Will try to do that, but what is supposed to happen with the external contact showing the Skype-logo? Even when searching for the external contact again it just pops right back to the old contact.