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Extension dialing from auto attendant

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DAUJLA
New Contributor

Have there been any new recent developments or has a timeline been defined for this crucial feature of Extension dialing from auto attendant in MS Teams? TIA

4 Replies

@DAUJLA The lastest I've seen is from @Waseem Hashem in may 2019 that it is coming later, but no date. The closest feature is that you can search users and connect by saying their name if you are running English language in your AA.

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-U...

We've reached out to MS and they've advised us it should be ready by November 2019. Was supposed to be ready in Q2 2019. Lets wait and see. Thanks

Hey @DAUJLA. Have you heard anything new on the roll out of dialing by extension through the Auto Attendant? We want to ditch our current PBX and go Teams / MS Phone system but we're very invested in our current extension layout (email signatures, business cards, general user dialing habits, etc.).

 

Hoping it's just around the corner like you heard earlier.

@lcfowler MS told us today it has now been pushed to the end of the year with further announcements about this feature to be advised at MS ignite. 

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