Extension dialing from auto attendant

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Occasional Contributor

Have there been any new recent developments or has a timeline been defined for this crucial feature of Extension dialing from auto attendant in MS Teams? TIA

10 Replies
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@DAUJLA The lastest I've seen is from @Waseem Hashem in may 2019 that it is coming later, but no date. The closest feature is that you can search users and connect by saying their name if you are running English language in your AA.

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-U...

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We've reached out to MS and they've advised us it should be ready by November 2019. Was supposed to be ready in Q2 2019. Lets wait and see. Thanks

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Hey @DAUJLA. Have you heard anything new on the roll out of dialing by extension through the Auto Attendant? We want to ditch our current PBX and go Teams / MS Phone system but we're very invested in our current extension layout (email signatures, business cards, general user dialing habits, etc.).

 

Hoping it's just around the corner like you heard earlier.

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@lcfowler MS told us today it has now been pushed to the end of the year with further announcements about this feature to be advised at MS ignite. 

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@DAUJLA Looks like this is rolling out now.

 

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Confirmed! I’ve had the setting available for a few weeks now and it works well.
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@lcfowler 

Thanks for the heads up guys. Will need to check this out now.

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Thanks for showing me
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We found a few things to be aware of when setting up this feature in relation to entering a users phone number in Azure AD. We've written a post about the requirements to get dial by extension working correctly, we hope this helps users out. Thanks.

 

https://siplifi.com/microsoft-teams-dial-by-extension/

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@SiplifiGroup Have you seen any issues with the extensions not updating after the 12 hours?

We were ready to push forward with a migration but extensions are not being populated in the auto attendant (says it can't find the person) even after 12 hours (waited days in one test)

We opened a ticket with Microsoft and they ran some sort of background index sync and that fixed it but adding a new user does not work.