Jul 28 2022 04:42 AM
Jul 28 2022 04:42 AM
Should contacts added via
Be visible \ searchable in teams?
In my test and production tenant the answer is no.
eg Adding a contact via the admin center such as "john Smith" contact with a valid e-mail address. I can see the contact in outlook\GAL
In teams searching for "john", "john smith", "john ", "smith", "smith " etc does not find any results
(The production tenant has many contacts none of which are visible in teams)
However raising an MS case the engineer said it did work for him in his testing
Any advice welcome
Note this question does not relate to personal contacts stored in outlook\teams but to contacts in the GAL
1. Should contacts from the GAL be visible in teams
2. If yes how do I make them visible in my tenant (There are only so many ways to add a contact via the admin center)
Jul 28 2022 05:11 AM
Hi @Alistair Keay ,
Microsoft doesn't support Azure AD contacts in Microsoft Teams.
Take a look at the Microsoft Teams app Unified Contacts from glueckkanja-gab, my employer.
The app will find Azure AD contacts and will support your users to select the correct calling type like Teams call or PSTN call. Also, it allows to dial the office phone number easily from the contact card or the cell phone number.
Currently, the app supports Azure AD and the personal Outlook contact store (requires Exchange Online) for contact search.
Some new features are just around the corner and will come in the next few weeks.
Jul 28 2022 05:58 AM
Jul 28 2022 06:31 AM
Jul 28 2022 06:45 AM
Aug 02 2022 03:36 AMSolution
Oct 19 2022 05:12 AM
It has been added to general availability that Exchange contacts with phone numbers are visible in teams calling options. Although in my demo environment I can only see some and not all of the contacts (I think it's sync time).
Microsoft Teams: Exchange Contacts available in Calling pickers
Exchange contacts with associated phone numbers will be available as part of the drop down selection in all Calling people pickers, such as the Dialer or call transfer, for customers that have PSTN enabled.
Sep 29 2023 01:47 AM
Sep 29 2023 04:11 AM
Hi @jaymz1102 ,
Microsoft Teams only searches for enabled user accounts. If you create disabled user accounts (and this is the case if you create accounts with "Logon not allowed"), the accounts are no longer discoverable by Teams.
This is an expected behavior.
Oct 04 2023 05:50 AM - edited Oct 04 2023 05:51 AM
Hi Thorsten, thanks for your reply. As this is an expected behavior as soon as the corresponding accounts are disabled... I was wondering whether there is another solution to this? With so many accounts being enabled it's quite difficult to ensure their security. At least I have to MFA-enable all those accounts, but that seems quite an administrative overhead that no one really needs as there should be a more straightforward solution to this, e.g. disabled service accounts, EOL contacts, et al
Very unfortunate ...