Excel cant open in Teams

[Aydin5579]

We have a problem with Teams.

Opening the Excel file in Teams is not possible, i can open the file by clicking right mouse button to a new browser, but by default can`t open in Teams.

Any idea`s how to resolved this issue?

[#2 · Accepted solution]

@Aydin5579

Try this if using the desktop app

1.) Log out of Teams and exit the Teams program completely from the Task Bar
2.) Flush the Teams cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/)
3.) Fire up Teams, Login again
4.) Try to open the excel in Teams

If you are using the web app, try downloading the file out and re-uploading the file and see if it works then

Let me know how it goes. Hope it manages to fix your issue

Best, Chris

[#3]

@Christopher Hoard 

Thanks for solution, but i think i forgot to telling, its on vdi environment.

Whe create a new vdi, but its not working.

I can open Teams and i can also open excel file with clicking on right mouse button.

Its not open by default.

[#4]

Problem has been solved. Thank you verry much.

[#5]

How was this resolved out of interest? @Aydin5579 

[#6]

@Aydin5579,
How was this resolved?

[#7]

@Alan Jones

I was able to rename the  %appdata%\microsoft\teams\cache\index file to indexold

rename the %appdata%\microsoft\teams\Service Worker\{GUID} folder to {GUID}OLD

When Teams is started again it will replace these files and everything for me worked.

Good Luck