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Errors flipping between tenants?

%3CLINGO-SUB%20id%3D%22lingo-sub-656293%22%20slang%3D%22en-US%22%3EErrors%20flipping%20between%20tenants%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-656293%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20has%20been%20going%20on%20for%20over%20a%20month%2C%20now%20it's%20getting%20annoying.%20Anyone%20see%20anything%20like%20this%20before%3F%3C%2FP%3E%3CP%3ECompanyA%20-%20my%20home%20company%2Ftenant%3C%2FP%3E%3CP%3ECompanyB%20-%20my%20other%20business%2Ftenant%20-%20Office365%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20works%3A%3C%2FP%3E%3CP%3ESigned%20in%20to%20Win10%20as%20companyA%2C%20sign%20in%20to%20Teams%20as%20companyA%2C%20switch%20to%20companyB%20tenant%20where%20I%20am%20a%20guest.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20doesn't%3A%3C%2FP%3E%3CP%3ESigned%20in%20to%20Win10%20as%20companyA%2C%20sign%20in%20to%20Teams%20as%20companyB.%20Lands%20in%20companyB%20tenant%20-%20that%20works.%3C%2FP%3E%3CP%3EFlip%20over%20to%20companyA%20tenant%20as%20a%20guest.%20Get%20the%20'switching%20accounts'%20animations%2C%20get%20the%20Teams%20icon%20page%2C%20then.%3C%2FP%3E%3CP%3ECrashes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan't%20find%20anything%20in%20the%20logs%3C%2FP%3E%3CP%3EIt%20works%20just%20fine%20in%20a%20browser.%3C%2FP%3E%3CP%3EHave%20reinstalled%2Fcleared%20cache.%20Tried%20signin%2Fout%2C%20quit%2C%20restart.%3C%2FP%3E%3CP%3EJust%20got%20a%20brand%20new%20SurfacePro%20and%20it%20does%20the%20same%20thing.%20I%20cannot%20log%20into%20Teams%20with%20my%20second%20account%20and%20flip%20over%20to%20the%20tenant%20that%20matches%20my%20Windows%20signin.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-656293%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%20Guests%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-656815%22%20slang%3D%22en-US%22%3ERe%3A%20Errors%20flipping%20between%20tenants%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-656815%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F189854%22%20target%3D%22_blank%22%3E%40Robin%20Nilsson%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eyou%20are%20not%20alone%20with%20this%20problem!%20I%20could%20not%20find%20the%20link%20but%20I%20am%20sure%20I've%20read%20something%20about%20this%20in%20the%20uservoice.%20I%20know%20that%20issue%20but%20I%20think%20there%20is%20no%20fix%20for%20this%20yet%20-%20sorry!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESven%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-656843%22%20slang%3D%22en-US%22%3ERe%3A%20Errors%20flipping%20between%20tenants%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-656843%22%20slang%3D%22en-US%22%3EThanks%20Sven%2C%20just%20wanted%20to%20make%20sure%20I%20wasn't%20missing%20anything%20obvious%20since%20I%20know%20it%20was%20working%20before.%20I've%20voted%20for%20all%20the%20uservoices%20that%20look%20like%20they%20might%20apply%2C%20and%20I%20know%20changes%20are%20coming.%20But%20I%20have%20a%20CEO%20that%20wants%20something%20now!%20%3A)%3C%2Fimg%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIt's%20making%20it%20difficult%20to%20test%20how%20meetings%20work%20when%20the%20presenter%20is%20a%20guest%20-%20I%20can%20test%20it%20from%20my%20MacBook%20Pro%20but%20that%20throws%20mac%20related%20issues%20into%20the%20mix.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-781651%22%20slang%3D%22en-US%22%3ERe%3A%20Errors%20flipping%20between%20tenants%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-781651%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F252930%22%20target%3D%22_blank%22%3E%40svenseidenberg%3C%2FA%3E%26nbsp%3BClosing%20off%20this%20message%20as%20Teams%20version%2019260%20just%20downloaded%20for%20me%20and%20this%20issue%20is%20fixed!%3C%2FP%3E%3CP%3EOn%20my%20work%20computer%2C%20I%20can%20now%20sign%20in%20to%20Teams%20with%20my%20private%20business%20account%2C%20see%20my%20business%20tenant%2C%20then%20use%20the%20tenant%20link%20next%20to%20my%20profile%20to%20switch%20over%20to%20my%20work%20tenant%20as%20a%20guest%20(biz%20email%20is%20guest%20tenant).%20(Before%20it%20would%20switch%20over%20to%20the%20work%20tenant%2C%20show%20briefly%2C%20then%20put%20me%20back%20into%20my%20work%20tenant).%3C%2FP%3E%3CP%3EYay!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Super Contributor

This has been going on for over a month, now it's getting annoying. Anyone see anything like this before?

CompanyA - my home company/tenant

CompanyB - my other business/tenant - Office365

 

This works:

Signed in to Win10 as companyA, sign in to Teams as companyA, switch to companyB tenant where I am a guest.

 

This doesn't:

Signed in to Win10 as companyA, sign in to Teams as companyB. Lands in companyB tenant - that works.

Flip over to companyA tenant as a guest. Get the 'switching accounts' animations, get the Teams icon page, then.

Crashes.

 

Can't find anything in the logs

It works just fine in a browser.

Have reinstalled/cleared cache. Tried signin/out, quit, restart.

Just got a brand new SurfacePro and it does the same thing. I cannot log into Teams with my second account and flip over to the tenant that matches my Windows signin.

3 Replies
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Hi @Robin Nilsson,

 

you are not alone with this problem! I could not find the link but I am sure I've read something about this in the uservoice. I know that issue but I think there is no fix for this yet - sorry!

 

Sven

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Thanks Sven, just wanted to make sure I wasn't missing anything obvious since I know it was working before. I've voted for all the uservoices that look like they might apply, and I know changes are coming. But I have a CEO that wants something now! :)

It's making it difficult to test how meetings work when the presenter is a guest - I can test it from my MacBook Pro but that throws mac related issues into the mix.
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@svenseidenberg Closing off this message as Teams version 19260 just downloaded for me and this issue is fixed!

On my work computer, I can now sign in to Teams with my private business account, see my business tenant, then use the tenant link next to my profile to switch over to my work tenant as a guest (biz email is guest tenant). (Before it would switch over to the work tenant, show briefly, then put me back into my work tenant).

Yay!

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