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Error with files

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Occasional Contributor

Hi Everyone,

one of our users has issue with files in Teams. All the files posted by this person or other people are showing up on the user computer like this: {{::$ct, so there is no possibility to enter them from conversation tab. On other computers they are normal files. Do you know what could be the problem here? I will appreciate your support.

 

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1 Reply
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Hi @AngelikaCz

- Does this happen for the user on the web at https://teams.microsoft.com ?
- Are they on the latest version of Teams?
- Have they tried logging out/back in and clearing the cache (https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/) and does it still occur after this?
- If the above doesn't work have you tried uninstalling/reinstalling Teams and does it still occur after this?

If all this fails recommendation would be to raise a ticket with Microsoft. Considering it appears normal for all other users it looks like a localised issue for the user.

Hope that helps to answer your question

Best, Chris
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