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Error when adding a guest from another tenant

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New Contributor

I have created a Team for collaboration with external users.

 

We have a Office365 subscription and so has one of the external users I'm trying to add.

 

When I try to add the user, I receive an error message without specifications, and given the possibility to try again. 

 

It is apparently described here: https://docs.microsoft.com/en-us/microsoftteams/known-issues

Under "Guest Acces":

EU and APAC customers receive an error when they add a guest user from another tenant 

 

It is listed as a known solution to simply try again, but I have tried multiply times now, with no luck. How do I proceed?

3 Replies
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Solution

Apparently, waiting solved the issue.

 

It was about 30 minutes since my last attempt, and now it works.

 

Issue solved.

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Hi!

You get no error message details at all?

From where are you adding the guest?

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Patience patience :)