SOLVED

Error" We coudn't add the buddy" while adding internal users to a new contact group

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Occasional Contributor

I couldn't find any information about the below error therefore posting it here.

Please help..

 

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10 Replies
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Would raise a ticket Deepak, same issue here but not reported back with the solution. Assume this got fixed.

https://techcommunity.microsoft.com/t5/Microsoft-Teams/How-to-fix-this-add-to-contacts-error/m-p/376...

Hope that answers your question!

Best, Chris
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@mehta deepak Did you ever get a fix, I have been working with support but am not getting anywhere

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@mehta deepak Has this been fixed yet? I am currently having the same issue. 


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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi all,

 

I've recently had a ticket open with Microsoft for this exact issue and we came across a fix. It seems like the issue is to do with the mail attribute not being filled for users, this happens if you do not have an Exchange license assigned.

 

We're still using an on-prem mail solution, so we aren't using O365 for Exchange. However, assigning a O365 E3/E5 trial license to the user (which should include an Exchange license) fills in the mail attribute for the user. You can use the graph explorer to query a user's attributes:

 

https://developer.microsoft.com/en-us/graph/graph-explorer

 

Use a GET request, beta, and query the user with the following: https://graph.microsoft.com/beta/users/emailaddresshere

 

We've also found that removing the trial license after a few hours keeps the mail attribute filled, which in turn should resolve this.

 

Cheers

James

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@mehta deepak To allow unlicensed users to get on teams, I found that by first creating a shared mailbox on my Office 365 admin page and then using the shared mailbox email as the team user name worked for me.

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This is an old thread but to those looking for an answer.

 

Make sure the mail attribute of the user in set in active directory. You will need to run ADSync to sync the changes over or wait for the automatic sync. Once the sync is complete (You can confirm the last sync from the 365 management portal) completely log out of Teams and log back in.

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@mehta deepak We are experiencing the exact same issue. 

 

I cant add the administrator to contacts.

 

found a solution yet? or do anyone else have a solution for this one.. Its quite basis to be able to add a contact.. 

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@Martin_Bennetzen - We are encountering the same problem but only with certain users when trying to add them as a contact but I am unable to determine why as they're part of any special role / group or licensing. 

 

Thanks,
Dennis

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@mehta deepak So, for those of us still seeing this error. I was easily able to resolve this by first sending the user a direct message, and saving as favorite. I asked another user to test after that and they were able to save as a favorite too. 

 

This was an easy solution that only took a few minutes, but I thought I would share it as a possible solution before running all the other stuff. 

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I had the same issue. 

The strange resolution was after I get this message:

 

Just type their name in the Teams search window, and click on their profile.

Afterwards it lets me add them to a contact group without the error.