Error message during MS Teams meeting creation via Outlook 365 for Mac

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New Contributor

Hi,

 

one of the Mac users in our company is experiencing issues while he's trying to start an teams meeting via the Outlook plugin. The error message says:

"Cannot create Teams Online Meeting. Please go to help > contact support to report the isse"

The Mac user reinstalled Outlook for the second time already, to solve the problem. What I've checked:

  • Teams button is available
  • Teams ist started before Outlook
  • The user is logged into our own tenant
  • He is using the correct licence
  • He's the only user affected, every other Mac/Windows clients work fine

 

Somebody solved that problem?

 

BR

Jonathan

9 Replies

UPDATE: The mac user has the problem again. He was able to create 2 or 3 meetings at friday, after he reinstalled Outlook.

@Peppe95 I have one user having the same issue. I am not able to find any solution as of now. Attaching screen here.

akshayko_0-1593666999958.png

 

@akshayko I did the following and it worked for me:


1. Please quit all Office applications in your Mac device.
2. Open Word application.
3. Sign out of the account that logged in.
4. Sign-in back again.
5. Now re-launch Outlook again and check if it makes any difference.

@Peppe95 

 

I am having the same issue since a month ago. Tried the logout of Word account solution without success.

Hi @sebcou,

 

we still have no solution for the problem too.

 

Best Regards

@Kevk1900 

 

This worked for me (i.e., signing out of Word and then signing back in). I have had to do it two times on my Outlook 365 for Mac.

@Peppe95 

 

I have the same issue on mac and I had no luck when I tried Kevk1900's fix but strangely enough got it working with this:

 

  • Close all Office applications
  • Launch Word, sign out, close Word
  • Launch Outlook and create Teams meeting

After that I was able to launch Word again to sign in and have the Team meeting links on Outlook still work. Hope this helps.

 

 

@Peter_Nguyen 

 

I just had the issue on a windows computer and this solution worked right away

Hi Peter!

Have you ever found a solution for your problem?
I have the same problem. When I am signed in at outlook for mac AND Word I get the ""Cannot create Teams Online Meeting. Please go to help > contact support to report the issue" box.

If I sign out at word and don't sign in back the teams plugin works.