Error message during MS Teams meeting creation via Outlook 365 for Mac

[Peppe95]

Hi,

one of the Mac users in our company is experiencing issues while he's trying to start an teams meeting via the Outlook plugin. The error message says:

"Cannot create Teams Online Meeting. Please go to help > contact support to report the isse"

The Mac user reinstalled Outlook for the second time already, to solve the problem. What I've checked:

• Teams button is available
• Teams ist started before Outlook
• The user is logged into our own tenant
• He is using the correct licence
• He's the only user affected, every other Mac/Windows clients work fine

Somebody solved that problem?

BR

Jonathan

[#2]

UPDATE: The mac user has the problem again. He was able to create 2 or 3 meetings at friday, after he reinstalled Outlook.

[#3]

@Peppe95 I have one user having the same issue. I am not able to find any solution as of now. Attaching screen here.

[#4]

@akshayko I did the following and it worked for me:

1. Please quit all Office applications in your Mac device.
2. Open Word application.
3. Sign out of the account that logged in.
4. Sign-in back again.
5. Now re-launch Outlook again and check if it makes any difference.

[#5]

@Peppe95 

I am having the same issue since a month ago. Tried the logout of Word account solution without success.

[#6]

Hi @sebcou,

we still have no solution for the problem too.

Best Regards

[#7]

@Kevk1900 

This worked for me (i.e., signing out of Word and then signing back in). I have had to do it two times on my Outlook 365 for Mac.

[#8]

@Peppe95 

I have the same issue on mac and I had no luck when I tried Kevk1900's fix but strangely enough got it working with this:

• Close all Office applications
• Launch Word, sign out, close Word
• Launch Outlook and create Teams meeting

After that I was able to launch Word again to sign in and have the Team meeting links on Outlook still work. Hope this helps.

[#9]

@Peter_Nguyen 

I just had the issue on a windows computer and this solution worked right away

[#10]

Hi Peter!

Have you ever found a solution for your problem?
I have the same problem. When I am signed in at outlook for mac AND Word I get the ""Cannot create Teams Online Meeting. Please go to help > contact support to report the issue" box.

If I sign out at word and don't sign in back the teams plugin works.

[#11]

@Peter_Nguyenyour fix works for me as well, but only temporary. Even after i logged in to my O365 account again i can still schedule meetings using the MS Teams add in, but after i closed all O365 apps on my Mac I am back to square one, and have to redo the logout again. Any workarounds to this?

[#12]

It worked with me with the following steps:

1. Close all office apps.

2. Open MS Word and sign out.

3. Close MS Word and re-open it again then sign in.

4. Close all office apps again.

5. Open Outlook and try.

@Kevk1900 

[#13]

After wiping my Mac clean of all Microsoft software, restarting, reinstalling and setting up Office and Teams from scratch, I was able to create one Teams meeting in Outlook. The next try however yielded the dreaded “Cannot create Teams online meeting. Please go to Help > Contact Support to report the issue.” error (see attached). The five-step process described in this thread did not help. This is quite exasperating, and I have run out of ideas to try. Any help would be greatly appreciated.