Error message during MS Teams meeting creation via Outlook 365 for Mac

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New Contributor

Hi,

 

one of the Mac users in our company is experiencing issues while he's trying to start an teams meeting via the Outlook plugin. The error message says:

"Cannot create Teams Online Meeting. Please go to help > contact support to report the isse"

The Mac user reinstalled Outlook for the second time already, to solve the problem. What I've checked:

  • Teams button is available
  • Teams ist started before Outlook
  • The user is logged into our own tenant
  • He is using the correct licence
  • He's the only user affected, every other Mac/Windows clients work fine

 

Somebody solved that problem?

 

BR

Jonathan

5 Replies
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UPDATE: The mac user has the problem again. He was able to create 2 or 3 meetings at friday, after he reinstalled Outlook.

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@Peppe95 I have one user having the same issue. I am not able to find any solution as of now. Attaching screen here.

akshayko_0-1593666999958.png

 

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@akshayko I did the following and it worked for me:


1. Please quit all Office applications in your Mac device.
2. Open Word application.
3. Sign out of the account that logged in.
4. Sign-in back again.
5. Now re-launch Outlook again and check if it makes any difference.

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@Peppe95 

 

I am having the same issue since a month ago. Tried the logout of Word account solution without success.

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Hi @sebcou,

 

we still have no solution for the problem too.

 

Best Regards