Jun 15 2020 01:34 AM - edited Jun 15 2020 01:36 AM
Hi,
one of the Mac users in our company is experiencing issues while he's trying to start an teams meeting via the Outlook plugin. The error message says:
"Cannot create Teams Online Meeting. Please go to help > contact support to report the isse"
The Mac user reinstalled Outlook for the second time already, to solve the problem. What I've checked:
Somebody solved that problem?
BR
Jonathan
Jun 15 2020 02:43 AM - edited Jun 15 2020 02:43 AM
UPDATE: The mac user has the problem again. He was able to create 2 or 3 meetings at friday, after he reinstalled Outlook.
Jul 01 2020 10:16 PM
@Peppe95 I have one user having the same issue. I am not able to find any solution as of now. Attaching screen here.
Jul 21 2020 09:43 AM
@akshayko I did the following and it worked for me:
1. Please quit all Office applications in your Mac device.
2. Open Word application.
3. Sign out of the account that logged in.
4. Sign-in back again.
5. Now re-launch Outlook again and check if it makes any difference.
Aug 19 2020 02:55 AM
I am having the same issue since a month ago. Tried the logout of Word account solution without success.
Aug 19 2020 03:11 AM
Sep 23 2020 03:26 PM
This worked for me (i.e., signing out of Word and then signing back in). I have had to do it two times on my Outlook 365 for Mac.
Nov 12 2020 02:07 PM
I have the same issue on mac and I had no luck when I tried Kevk1900's fix but strangely enough got it working with this:
After that I was able to launch Word again to sign in and have the Team meeting links on Outlook still work. Hope this helps.
Jan 27 2021 12:25 AM
Apr 01 2021 01:05 AM
Jun 28 2021 03:56 AM
@Peter_Nguyenyour fix works for me as well, but only temporary. Even after i logged in to my O365 account again i can still schedule meetings using the MS Teams add in, but after i closed all O365 apps on my Mac I am back to square one, and have to redo the logout again. Any workarounds to this?
Sep 18 2021 10:01 PM
It worked with me with the following steps:
1. Close all office apps.
2. Open MS Word and sign out.
3. Close MS Word and re-open it again then sign in.
4. Close all office apps again.
5. Open Outlook and try.
Oct 21 2021 01:17 PM
After wiping my Mac clean of all Microsoft software, restarting, reinstalling and setting up Office and Teams from scratch, I was able to create one Teams meeting in Outlook. The next try however yielded the dreaded “Cannot create Teams online meeting. Please go to Help > Contact Support to report the issue.” error (see attached). The five-step process described in this thread did not help. This is quite exasperating, and I have run out of ideas to try. Any help would be greatly appreciated.