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error message: couldn't unsave the message

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Stefaan De Vreese
Occasional Contributor

A user tries to "unsave" a message that he has added to the "saved messages" list. The user gets the error message: "We couldn't unsave the message. Please try again later". 

No matter what the user does, restarting computer, restarting teams,... he cannot "unsave" any of his messages.

 

Anyone has any idea what could be the cause and possible solution?

 

team_unsave.PNG

8 Replies

@Stefaan De Vreese 

 

Hi! Have you actually done a proper logout of Teams ( Not just closing it )

 

Second:

 

 

 

Can the person unsave them in the web client??

 

Does more people have this issue?  - report to MS with a ticket

 

third: 

 

Only dekstop client? Do this:

https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/

 

fourth: Uninstall and reinstall client if this works on web client

 

fifth: 

Call it a day and just go home!

 

 

@adam deltinger I have the same problem. Cannot erase form desktop client (Mac) or web client. 

Alright! Follow the same checklist

I'm seeing this issue as well for a saved message from May of 2019. I've attempted to unsave it several times since then.

 

Screen Shot 2020-01-03 at 2.41.26 PM.png

I am also encountering this. Has there been a fix for this?

@marty0678 

I had the same issue as all others here!

But after a complete logout of Teams, restart, login, I was able to unsave the message.

@Veronesi 

The only way I can get the message to unsave is by unsaving it in the app from what I've found.

@marty0678 - unfortunately that doesn't seem to be the case in both the Windows and Mac app for the saved message in question

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