error 0xc000000e9

Occasional Visitor

my aunt gave me her acer Aspire laptop from 3 years ago and still uses windows 7,but a couple of months ago it started bugging out on me talking about error 0xc000000e9,and she lost the boot disk,so i tried downloading one from the windows website but it did not work because something is wrong with my product key, help me out!! what do i need??

1 Reply

Hi! This community is for questions relating to the Microsoft Teams software, not Windows 7. You will get a better response from the Microsoft Community forum for Windows 7 here:


Saying that, it's likely that if Windows 7 was bought with the laptop, you'll need the recovery media from Acer themselves. This can sometimes be provided by the laptop manufacturer form their support website, or used form a hidden recovery partition on the laptop. Please contact Acer for advice on how to obtain the recovery media. Good luck!

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