We are currently migrating to Teams organisation wide and I am one of the lucky early users of Microsoft Teams. I messaged my team member who works in another organisation. She did not get my notification. Because she was also in Skype, I told her to check Teams. She eventually saw the message once she switched organisations. It should not be this complicated.
All messages from individual chats and Team site chats should be visible in Teams. The Teams UI will need to be modified to display all internal chats, and below that it should show external chats --- without switching. Similar view should apply for Team sites as well so users don't have to switch e.g. screenshot attached.
2019-12-10:
Created User Voice entry at:
Hi @adam deltinger, thanks for your response. The bottom line is, switching is not the best experience to the end user. As shown in the screenshot below, they still show up as Offline to me, and they have not been notified of my message. This experience needs to be overhauled to the way I described earlier.
Hi @Paul Husted that's correct, it is the "guest" experience that is frustrating and it should be a seamless experience to the end user. I hope Microsoft is working on it.
@adam deltinger will do because I am amazed that this has not been requested before.
I tested Teams direct messages (Chat) further with on my team member (Aaron in this above screenshot from another organsation, say Org2).
This was my experience:
My organsation is Org1.
While I am in Org1, I direct messaged (using Chat in screenshot below) Aaron who works at Org2.
Aaron did not see any of my messages until he manually switched to Org1.
He switched back to his organisation he works for, Org2.
While in Org2, he directly messaged me.
I did not see it while I am in Org1, so I switched to Org2 and then I saw his direct message.
That's incredible. Teams did not use the same Direct Message stream that I initiated although it is the same two people directly messaging each other i.e. there are two Direct Message streams altogether for us two. How does this make sense?
This behaviour does not let people like us who are working with other organisations on a daily basis to effectively communicate. I am dumb founded to realise I am the first one to raise this as an issue if I have to create a thread at UserVoice?
First Direct Message stream in Org1:
Second Direct Message stream in Org2 to the same person:
@adam deltinger that's exactly what I did. As I type the recipient's email, Teams keep suggesting the account with Guest in it. I refused, and it then says: You need to add at least one more person to start a chat. Basically, Teams is forcing me to click on the prompted account. There is no way out.
