Employee Service Desk Within MS Teams

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New Contributor

Hi, Does anyone have any experience of working with the service desk within MS Teams? We are trying to implement one for our internal team. But we're getting confused as there are so many options. Looking for an option that makes knowledge management simpler.

Thanks!

4 Replies
What are your requirements? Is This to be used for the whole org?

Adam

Let me explain my requirement.

We are a 215 people organization, and I am recommending implementing an enterprise service desk – for IT, HR, finance, project teams. I am looking for a product that has decent ticking, but also great knowledge management. I am trying to get people to do self-service via MS Teams. Just ask questions and create quick tickets conversationally. Although there are many ticketing products – I am trying to find a product that works well. I am hoping we don’t have to engineer something ourselves. If anyone has used a conversational solution and can recommend – that will be much appreciated.

@steven_140  Hi Steve, I would recommend that you have a look at www.rezolve.ai  . Rezolve is a MS Teams native configurable Service Desk. It uses conversational AI ( virtual assistant) and has many cool features like live-chat, process orchestration, task automation etc. 

 Full disclosure - I am part of Rezolve.ai team.

Thanks.