Employee can't receive Teams chat from other employee.

Valued Contributor

Hello Teams Community,

 

Please i need your help on this.

 

One of our employees (Martin) is unable to receive Teams chat messages from another of our employees (Daniel).

 

This happens on Teams client on Windows, Teams on the web, and Teams mobile. Martin can receive Teams chat messages from other users. Daniel can receive messages from Martin just fine.

1 Reply
Please seek tech support assistance at answers.microsoft.com, where there are authorized Microsoft agents available to further troubleshoot with you until your issue is resolved.