11-15-2019 07:14 AM
11-15-2019 07:14 AM
We started a new Private Channel and I added a couple users from the "Umbrella Team" into the Private Channel. They have successfully been added as Members (and they also did get their permissions properly added to the SP Site).
All Team Members (and myself) have the Personal Mentions settings in Teams set for Banner and Email. The Banner works, but the Email notification is not occurring. There doesn't seem to be different Channel notification settings for a Private Channel and matches the settings that have been used on the "Umbrella team".
Is this a known bug or are settings for personal @mentions on Private Channels somewhere different?
11-15-2019 07:36 AM
11-15-2019 08:23 AM
I had a user sign out of Teams and they don't have the Mobile App. I used a @mention in one of the regular channels and then created the @mention in the Private Channel.
The email notification was received for only the regular channel.
11-15-2019 08:37 AM
11-15-2019 10:00 AM
I've tested again, this time not creating the @mention until the user was logged off for 10 minutes. I then waited over an hour and there was never an email notification during that span of time. (We checked all of the user's folders just in case the notification got relocated somewhere else). As soon as the user logged back into Teams, the @mention was in Activity.
I have used the Feedback button in Teams to submit this issue with details. Is there somewhere else to submit this as a bug?
11-15-2019 10:02 AM
11-25-2019 10:56 AM
I have been working with Microsoft Support, but I wanted to share one of the suggestions that they have provided thus far in case it helps someone else resolve this if it happens to them. Unfortunately, this suggestion hasn't helped me, but I'm still working with Support.
I've also tried other variations of turning the setting for Missed Activity Emails to a couple of the options (i.e. every 10 minutes) with no success. But it is possible that this could help someone else out.
02-01-2020 02:48 AM
@mhines thanks for sharing your experiences on this. We're having the same issues with Private Channels. This is especially difficult as we've got external guests in a private channel who rely on receiving email alerts as they're not regally in our Tenant. I tried the suggestions you'd had from Microsoft but it made n difference. Notifications from standard channels are working fine but nothing comes through from Private channels.
I'm just about to raise a ticket with Microsoft Support but if anyone know's any official line on this or has any additional experience or updates on this it would be great to hear.
@Phil Maynard. I'm experiencing the same issue. I tested tagging our external guests in a standard channel and they received an email but not when I tag them in the private channel. I know there are several features that are available in a standard channel that are not in a private channel and it looks like this is one of them.