DTMF not sent when in Teams conference

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Super Contributor

Hello Teams Community,

 

Please i need your help on this.

 

When it is required to call an external number while in a Teams conference it is not possible to use an automated voice system to dial an extension or department.

 

It looks to be happening for a long time after checking with some other users.

 

We have Teams Direct routing, when calling an external number we are able to dial over automated voice systems (Extensions, options etc.).

 

 

If we are in a conference and we dial an external number we are unable to use these automate systems as the dialed numbers are not sent over the call.

1 Reply

@IBN 

Please seek tech support assistance at answers.microsoft.com, where there are authorized Microsoft agents available to further troubleshoot with you until your issue is resolved.