SOLVED

Don't have access to sign in

Occasional Visitor

Hello,

I am trying to sign in my MS teams linked to my work but this message always appears:(

You're missing out! Ask your admin to enable Microsoft Teams for Abu Dhabi Health Services
You're currently signed in as email address removed for privacy reasons

Select Sign up for Teams to continue, or use a different account

1 Reply
best response confirmed by StaceeFrane (Microsoft)
Solution
If you want to perform the checks and fix the issue manually, follow these steps:

If the diagnostic detects an issue that affects the instance of Teams on the tenant, follow the provided solution to fix the issue. If the diagnostic doesn't detect an issue, check whether the user's Teams client is running the latest update. Select the Settings and more menu next to the user's profile picture at the top right of the Teams window, and then select Check for updates.

The desktop app is configured to update automatically. However, if you find that the app is missing the latest update, follow the instructions to install it, and try again to sign in. If you still see an error when you try to sign in to Teams, go to step 3.

If you use a federated sign-in provider such as Active Directory Federation Services (AD FS), verify the AD FS sign-in configuration by using the Microsoft 365 Single Sign-on Test in the Microsoft Remote Connectivity Analyzer.

Check the error code on the Teams sign-in screen. If the code is listed here, follow the provided guidance to fix the error.


Regards,
Rachel Gomez