Jun 30 2019 07:25 PM
Jul 08 2019 07:32 PM
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
ok great, but you already had the IMProviders regkey set to Teams showing in your original post?
[so do we, and it doesn't seem to make any difference?]
Jul 08 2019 07:54 PM
Install Skype for Business fixes the issue but then the registry value in to Lync and it is not syncing.
Changing the value back to Teams syncs it back up hence@Don Pickard
Jul 09 2019 12:24 AM
@DannyVLRS wrote:Install Skype for Business fixes the issue but then the registry value in to Lync and it is not syncing.
Changing the value back to Teams syncs it back up hence@Don Pickard
ok thanks, I'll check on that for my scenario too :) @DannyVLRS
Aug 05 2019 11:43 PM
Aug 06 2019 12:04 AM
the MS premier support case I raised, is still open, the support engineer was able to reproduce the problem and has opened a bug report with the product team. we are also patiently awaiting a resolution, but I am preparing software packages which will reinstall SfB.
Aug 14 2019 02:09 PM
Have you seen this support page? https://support.microsoft.com/en-us/help/3000421/outlook-email-messages-do-not-display-presence-icon...
Aug 14 2019 02:14 PM
Sep 27 2019 03:24 AM - edited Sep 27 2019 03:24 AM
I have found a solution that worked for me.
HKEY_CURRENT_USER => SOFTWARE => IM Providers. Verify that DefaultIMAPP is set to “Lync”
For more details check that link: https://khushsolanki.blogspot.com/2017/07/fix-skype-for-business-integration-with.html
Sep 27 2019 03:29 AM
Oct 19 2019 06:06 AM
Oct 19 2019 02:02 PM
Oct 28 2019 05:57 AM
Hi Don, can you share the details of fix #3 please?
Thanks
Oct 28 2019 08:53 AM
@Don Pickard I would also like to see the information about option 3
Oct 28 2019 09:51 AM
We also tested the DefaultIMAPP fix and that does not work. Looking like we will just redeploy proplus with S4B included. Also seems that users need to run S4B once, and then never need to run it again.
Oct 28 2019 01:08 PM
I was provided with 3 files and a regkey-to-delete, by the MS engineer as part of my premier support case. two files are typelibs (1 x 32bit and 1x64bit) plus the regtlib.exe to register the typelibs.
the regkey-to-delete, seems to remove the lync.exe typelib registration.
I assume that this all equates to alternative plumbing for the presence-in-outlook function.
uc.tlb = 64bit
uc.win32.tlb = 32bit
On a problematic machine, find the Office flavor (32 bit or 64 bit) and root of Office installation (e.g. C:\Program Files\Microsoft Office\root\Office16 for 64 bit Office, or C:\Program Files (x86)\Microsoft Office\root\Office16 for 32 bit Office);
Place the relevant typelib in the office16 folder.
Copy regtlib.exe to same location and run this command from an elevated command window to register UC Tyepelib (assume 64 bit):
C:\Program Files\Microsoft Office\root\Office16\regtlib uc.tlb
Delete this entry from Registry (right click on the GUID and select delete), if it exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Classes\TypeLib\{B9AA1F11-F480-4054-A84E-B5D9277E40A8}
Restart outlook
Oct 28 2019 03:01 PM - edited Oct 28 2019 03:57 PM
Where can we find regtlib.exe and the uc.tlb?
Oct 28 2019 03:06 PM
Oct 28 2019 04:15 PM - edited Oct 28 2019 04:21 PM
I found the right regtlib. Downloaded and extracted from dotnetfx.exe and the correct uc.tlb for teams (this was on my testsystem. I registered the tlb file. The registry key was not present.
Restarted outlook but presence was not enabled but i thought maybe rebooting the system would be necessary. So i did, started outlook and yes that worked.
So @Don Pickard restarting the system is required in addition to your instructions.
I will give this a further field test next week.
-Edit
Unfortunately it worked temporary. As soon if i restarted outlook. Presence was gone.
Oct 28 2019 05:20 PM
Hey Ronald, where did you find the following files by chance?
Oct 28 2019 10:42 PM
@CloudHal no, I've not yet tested this on a clean machine