Feb 15 2022 12:14 AM
Hey everyone,
We are seeing a few calls in the Direct Routing usage report that are not displaying the users name against their number. The number is showing for the user and they appear to be set up correctly, the users name is not showing on the report. The user was assigned this number a few weeks ago, and I ran the report today. Can someone advise why the names not showing in the report?
Feb 18 2022 10:31 AM