Direct Routing - Call Queue Answer Delay

Copper Contributor


I have a couple of Direct Routing implementations with this setup (or very similar):

Main Number -> AA (for Business Hours Handling) -> CQ (several depending on the AA selection) -> CQ Agents


It happens frequently that when one agent picks up a call from the queue, the agent still hears a piece of the queue hold music so it takes a couple of seconds before they can speak with the person on the other side. It seems also that the amount of time the agent hears the music is longer if the call stayed more time in the CQ. 


Conference mode is already enabled on the CQs


Has anyone else had this issue? Any suggestions?


Thanks a lot!



1 Reply

You find a fix for this or reason for it happening?