Direct Routing and Calling Line Identity

Occasional Visitor


  Teams seems to only allow three Calling Line Identity policies - Anonymous, User CLI and a Service Number. How do I assign a Direct Routing number as a user's Caller ID? Our customers want to setup an AA/CQ with a Direct Routing DID. The customer cannot use that AA number as the Calling Line Identity as it is not Anonymous, the user's own DID or a Microsoft Service number.


  When will Microsoft support this? Customers need to use their own numbers as there Caller ID and not a Microsoft service number.

2 Replies



I've not seen if they are working on this but it would be a good feature. For now you can set a service number as the Caller ID and then change this in the SBC used for Direct Routing.

Any update on being able to do this with a Direct Routing number?