Apr 05 2022 09:07 AM
We have a Ribbon SBC hosted in the cloud, and nothing has changed. It's been working flawlessly for several months, and today my SBC as well as a few clients can no longer transfer or park calls. Logs are showing "SIP/2.0 480 Temporarily Not Available" when we try to transfer a call.
Anyone else getting this issue today? Like I said, we've made no changes to either SBC.
Apr 05 2022 10:51 AM
Apr 05 2022 11:11 AM
We are having the same issue. We opened a ticket with Microsoft and have gathered everything they have asked for and are still waiting for a resolution.
Apr 05 2022 11:33 AM
@PhoneGuy @BrianC614 We are using an Azure hosted version of Ribbon SWe Lite. Are you 2 using an on-prem/azure hosted SBC? Or are you on Ribbon Connect? Have either of you contacted Ribbon Support yet? We are planning to call them shortly.
Apr 05 2022 11:38 AM
Apr 05 2022 11:41 AM
Apr 05 2022 11:48 AM - edited Apr 05 2022 11:48 AM
@BrianC614 Agreed, I do think it's likely something Microsoft changed or it could be an issue on their side they are unaware of. My fear is they changed something on their end permanently that we now need to adapt our configuration to. @RDub2k4 and I work together so we are just trying to get this hashed out because it's affecting clients of ours as well as our own office. We will keep this thread updated with any new findings. If you wouldn't mind updating us if you learn anything new it would be much appreciated!
Apr 05 2022 12:50 PM
Apr 05 2022 12:56 PM
Apr 05 2022 01:15 PM
Apr 05 2022 01:19 PM
Apr 05 2022 01:20 PM
Apr 05 2022 01:28 PM
Apr 05 2022 01:32 PM
Apr 05 2022 01:40 PM
Apr 05 2022 01:42 PM
Apr 05 2022 02:10 PM
Apr 05 2022 02:12 PM
Apr 05 2022 02:50 PM
Apr 05 2022 03:32 PM
@BrianC614 We just completed the upgrade to 9.0.7 and it fixed our issue! Thanks for your help on this, hope your testing is going well and you are back in business!